How to Convert More Enquiries into Consultations (Part 1)
This episode features part one of a two-part podcast episode. Listen to the second part here. The timestamps indicated below are based on the video above.
In this episode, we are joined by Jayne Bandy from Dental Phone Excellence. Jayne is a highly-respected international dental team coach with clients concentrated in Australia, UK, Europe and North America.
Here, Jayne and Liza talk about how critical your Front Office Team is in growing your dental practice and some “what-to-dos” to become better at converting calls and enquires into actual dental consultation.
Episode Highlights
0:33 About Dental Phone Excellence and Call Tracking Excellence
3:46 Jayne’s background & how she gained her expertise
8:30 The magic combination
10:24 How to know when your practice has an area of opportunity to get more consults – 3 common signs
12:12 How to know how many calls are actually converting into dental consultations
15:02 The top 3 ways to convert more enquiries into consults
18:11 The Dental Phone Excellence method in following up on an call or enquiry
21:53 How to handle potential dental clients who are price shopping
28:56 How to keep patients coming back to your practice
“I think the immediate action to that call is really important because they might have sent more than one enquiry to different clinics. So they could choose the first person who gets back to them.” – Jayne Bandy
Next Step
I hope you found this video useful. Make sure to watch the second part of this episode here.
And if you are looking at getting more phone calls and enquiries for your practice, we’d love to help you out.
Our Practice Growth Program is designed to help dental practices to double their business in three years or less. As a matter of fact, I just looked at the stats yesterday and one of our clients did it in 10 months. So, if this is something of interest, simply fill in the enquiry form on our website or direct messages on social media, and we’ll be in touch and have a chat and see if we are the right fit for each other.
Services we mentioned:
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