How to Convert More Enquiries into Consultations (Part 2)
This episode features part two of a two-part podcast episode. Listen to the first part here. The timestamps indicated below are based on the video above.
In this episode, we are joined by Jayne Bandy from Dental Phone Excellence. Jayne is a highly-respected international dental team coach with clients concentrated in Australia, UK, Europe and North America.
Here, Jayne and Liza talk about how critical your Front Office Team is in growing your dental practice and some “what-to-dos” to become better at converting calls and enquires into actual dental consultation.
Episode Highlights
0:34 How and when should you get a hold of your website enquiries
10:57 The ideal conversion rate for a dental practice to convert enquiries into consults
16:57 The ideal actual attendance rate for booked consults
21:00 What are other dental practices doing with their FOC
27:01 The Dental Phone Excellence service offerings
33:00 How to get in touch with Dental Phone Excellence
“I think the immediate action to that call is really important because they might have sent more than one enquiry to different clinics. So they could choose the first person who gets back to them.” – Jayne Bandy
Next Step
I hope you found this video useful. Make sure to watch the first part of this episode here.
And if you are looking at getting more phone calls and enquiries for your practice, we’d love to help you out.
Our Practice Growth Program is designed to help dental practices to double their business in three years or less. As a matter of fact, I just looked at the stats yesterday and one of our clients did it in 10 months. So, if this is something of interest, simply fill in the enquiry form on our website or direct messages on social media, and we’ll be in touch and have a chat and see if we are the right fit for each other.
Services we mentioned:
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