Mutual Understanding Agreement
We are sensitive to your needs. We realise this may mean more engagement by your staff to help transform your business results. We want to ensure your business grows profitably so together we can create more magic and make a greater difference for the good of all.
The following mutual agreement is designed to assist with communication flow and provide clarity around each of our roles and responsibilities.
CM’s Role and Commitment:
Our Social media content process:
- Content creation following Digital Style Guide
- Internal review
- Proofreading
- Client review
- Schedule content
Client’s Role and Commitment:
Reporting
Starting point:
- Last year’s revenue
- Last year’s NP number
- Previous month’s NP number
- So we know how many NPs we have generated, and if this number is growing, flatlining, or declining
- Previous month’s EP number
- So we can see if the patients are coming back over time, and also to provide the practice with a consistent annuity
- Previous month’s revenue
- So we can see if the quality of the patients are improving, as the average revenue per patient grows
- Moving a deal to Consult Booked or Contacting
- Put short notes under each deal each time the prospect is followed up
- If the lead is qualified out, tick reasons why
Training
We want to ensure the maximum amount of enquiries are converted into consultations and new patients. Hence, we have put together a Book By Chat Mini-Course. This short simple course is designed to train your reception staff to convert the most amount of enquiries into consultations.
As part of our Market Domination Program, you will have access to this mini-course free of charge (valued at $500). You agree that all your reception staff will complete this within 2 weeks of receiving access.
Social Media Content
Unfulfillment of Agreement
For clients who are on an exclusivity contract, the contract term still applies. However, you are aware that results are not at the optimum level and can improve by the consistent contribution from your end.
Thank you for your business and your trust. We are excited to work with you and your team helping you to become the market leaders as together, we grow your business, create more magic and make a greater difference.
With love and gratitude,
Liza and the Digital Wizards
