Dr Judith Ong
Thanks for the mini-course you gave today! My team left the session feeling empowered to confidently manage chats. The triple AAA formula was particularly helpful because it’s simple to remember and implement straight away. I can see you’ve taken a lot of time to really think about what tools and things you can design and provide to help us succeed- so a big thank you for that. I can see the course being really helpful to other FOCs, too.