Top 5 Facebook Marketing Mistakes You Need To Avoid
Facebook had 2.8 billion monthly active users, as of the third quarter of 2020!
Inspired by the numbers?
We all are; the opportunities are endless in terms of improving brand visibility. But the secret lies in doing it right. Most digital marketers simply post as many updates as possible in an attempt to get as many ‘Shares’ and ‘Likes’ they can.
But wait! Gone are the days when the number of followers (‘Shares’ and ‘Likes’) directly influences an increase in profit for your business.
No doubt Facebook is a great place for many marketers to promote their business, but you should know exactly how to use this platform to your benefit. This social platform is full of people, ready to connect with brands that they find most relevant to their preferences.
Facebook can take your business to the next level but it can also be the reason for your downfall.
Facebook marketing blunders
Here is how some brands have ruined their own image through poor (silly) Facebook marketing:
The London Luton Airport, for example, used the topic of a plane crash for their Facebook post in a mocking way. But the picture they used was that of a 2005 Chicago flight that lost control on the runway and killed a 6-year-old boy on-board. Sheer lack of research and bad judgement!
The photo and comment got immediate criticism from the Facebook users before the image was removed after an hour.
The post got some of these distressing comments, including:
‘I am pretty appalled that this is your official page and that this is the image and wording that you use.’ – Kelly Garrett, a Facebook user.
‘Poor form really, as a child died in this incident.’ – James Clarke, another Facebook user.
In another instance, Chick-Fil-A created two back-to-back social media controversies in mid-2012. In the first one, the company’s president and CEO, Dan Cathy spoke out harshly against same-sex marriage, which turned into a great controversy. The critics blasted Chick-Fil-A on various social networks, and their Facebook page got hundreds of posts that were severely defaming.
Shortly after, the company was accused of creating a fake Facebook account, of defending itself against the allegations. Though, Chick-Fil-A denied creating any fake account later.
This shows it is extremely important to be careful when using social media as a marketing tool.
Facebook updates its features and algorithm regularly to cater to the needs of the new-age users. For instance, Facebook is set to launch the ‘Dislike’ button, which will allow users to show their distress towards a particular post. So if you are not updated about the recent upgrades and how they work, you can do more harm than good.
Are you still stuck with the outdated Facebook marketing approach? It’s time that you understand how Facebook works and tweak your marketing strategies accordingly!
The Top 5 Deadliest Facebook Marketing Mistakes
Social media is a potent tool to engage your target audience, but it can become incredibly hazardous to your brand if perceived in the wrong way.
For instance, Smuckers’ Facebook campaign went wrong, and it earned a lot of negative publicity. Smucker’s, a reliable food brand in the U.S got a lot of criticism from Facebook users for its perspective on GMO (genetically modified organisms) labelling. Hundreds of comments poured in showing their distress. In an attempt to take control of the situation, they deleted many comments, which further worsened the situation.
Had the company or its marketers known how to use Facebook as a brand-building tool and manage bad publicity, they wouldn’t have to face such circumstances. The list of brands that have messed up with Facebook marketing is endless, so if you don’t want to be one of them, here are top 5 marketing mistakes that you should avoid:
Too much promotion
You might take pride in your company’s accomplishments, but the audience on Facebook is looking for much more. They use Facebook to connect to brands that offer value to them.
It is okay to share your achievements with your loyal followers but you should never overdo it. If you are not offering value to your visitors or are not providing them with the information they are looking for, you’re missing out a lot. People spend time on Facebook to get entertained, inspired and interact with like-minded people. So in order to promote your brand, you should find innovative ways that inspire visitors and give them a reason to connect.
If you become too promotional, you will soon see the ‘Likes’ turning into ‘Dislikes’. Take the example of Newegg, a computer parts outlet that cleverly used this platform to attract 1.4 million likes for a post on their primary Facebook Page. The post congratulated one of their customer service representatives for completing 15 years with the company. This is a more humane way of engaging visitors and company values than flooding them with deals and discounts.
You’re focussed only on ‘Likes’
Yes, winning ‘Likes’ for your post is important; more likes means your message reaches more people; but your primary focus should be winning brand advocates and not just likes. Like your post, these are people who share it with their networks and promote your brand for free.
A post on Reese’s Facebook page received 11,815 likes and 7,508 shares. The post shared a brownie recipe that used Reese’s Mini’s as a garnishing ingredient.
The Book of Mormon Facebook Page, also did a great job to engage its visitors and win both ‘Shares’ and “Likes’. Thanks to their quick-witted thinking.
Create an editorial calendar to post content strategically. The study of industry-specific engagement stats, by Buddy Media shows the best days and time to post content and get more shares. Engagement rates for Facebook posts are highest (18 percent higher than other days) on Thursday and Friday, according to the Buddy Media research.
Incomplete information on your brand page
Have you ever come across a brand page that mentions its details half-heartedly? Did you feel left alone in the middle of the road, not knowing where to go? Surely you wouldn’t want to ill-treat your visitors similarly.
The Brand Page is the first point of contact with your audience, so you must make a solid first impression! You must provide as much information as possible. Mention the hours of work, address, contact details, URL, and whatever you find important for your visitors to know.
Too many words
Write shorter posts (between 250 characters) and get 60% more shares. You can get even more likes if you slash down the word count to 80 characters or less.
You need to determine the frequency with which you should post your content. Posting too frequently or not often enough can both be harmful to you. Depending upon your target audience, you need to identify how often they want to hear from you. It is also necessary that you stick to a pattern to maintain consistency.
If you are unable to post for some time, let your audience know you’ll be unavailable for that period of time. When you’re back, let them know you’re ready to go again. The audience will appreciate your efforts.
Out of context posts
Failing to align your posts with your brand might confuse your audience. Right from the text to images and videos, everything should be a reflection of your brand. Offer variety but make sure you don’t go out of context. You can cash in on major events happening across the world, but make sure it matches the core message.
For instance, after Luiz Suarez’s incident (star forward for Uruguay’s soccer team) biting the shoulder of a defender on Italy’s team, an array of leading brands like Snickers, McDonald’s Trident Gum, etc. took advantage of the situation.
A final note
Facebook is a critical element in the social media landscape. But this does not mean you have to implement every strategy you come to know about. Measure what works for your audience and what they dislike. Take out a few minutes from your daily schedule and plan your strategies. Update yourself and tweak the Facebook marketing strategies accordingly. Also make sure you avoid the deadliest Facebook marketing mistakes, to position your brand in the best possible way.
Author: Vineet Agarwal
Click here to read the original article.
Looking for an agency who can truly maximise your marketing and increase your sales using Facebook? Our Market Leader Program is designed to help you DOUBLE YOUR BUSINESS in 3 years or less. Contact us now!
Services we mentioned:
Related Articles
How to Convert More Enquiries into Consultations (Part 2)
In this episode, we are joined by Jayne Bandy from Dental Phone Excellence where we talk about converting enquiries into actual dental consultations.
My Dentist: Record new patient growth while more time with family
Looking for a dental marketing company in Brisbane to grow your dental practice? Watch this video case study on Dr Kat’s result with our Practice Growth Program, Watch Now
In the 2nd month of launching the site, we have 10X our traffic and double the quality leads we are getting. It has been our biggest month in the clinic so far.
Dr. May Chan
Dentist & Co-Founder, BDS (Adelaide), FICCDE (Ortho), Dental Boutique
Content Maximiser is a full-service digital team of experts who not only creates and develops online strategies, but also helps bolster the company’s online reputation and works to optimize all online content for search.
Cecilia Chan
Marketing Manager, USANA Health Sciences
